Cancellation & Refund Policy
At UDAIRANG, customer satisfaction is our highest priority. We take great care to ensure that every fragrance reaches you in perfect condition. However, if you experience any issues with your order, this Cancellation & Refund Policy explains the conditions under which cancellations, returns, replacements, and refunds are accepted.
By placing an order on https://udairang.com/, you agree to the terms of this policy.
Return & Refund Eligibility
You may request a return, replacement, or refund if:
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You receive a damaged, broken, or leaking perfume bottle.
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You receive an incorrect product that differs from your order.
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You receive a defective product.
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You receive a product with missing items.
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The product delivered is significantly different from what was displayed on our website.
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The product is damaged during transit.
Mandatory Unboxing Video
To process any claim related to:
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Damaged product
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Broken bottle
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Leakage
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Missing product
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Empty package
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Wrong product received
A complete, uninterrupted unboxing video is mandatory.
The video must:
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Begin before opening the shipping package.
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Clearly show the shipping label.
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Show the package being opened.
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Clearly display the condition of the product.
Claims submitted without an unboxing video may not be eligible for replacement or refund.
Products Not Eligible for Return
Returns or refunds will not be accepted for:
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Opened or used perfume bottles.
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Products with broken manufacturer seals (unless received damaged).
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Products damaged due to misuse, mishandling, or improper storage.
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Products purchased during clearance sales, promotional offers, or special discounts (unless damaged or incorrect).
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Gift cards or promotional items.
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Products returned without original packaging, labels, or accessories.
Due to hygiene and safety reasons, perfumes and fragrance products that have been opened or used cannot be returned unless they are defective or damaged upon delivery.
Conditions for Return
To be eligible for a return or replacement:
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The request must be raised within 3 days of receiving the order.
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The product must be unused and in its original condition.
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Original packaging, invoice, labels, and accessories must be included.
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The product should be securely packed before returning.
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The return request must be approved by our customer support team.
Replacement is subject to product availability.
Refund Process
Once the returned product is received and inspected:
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If approved, your refund will be processed within 5–7 business days.
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Refunds will be credited to the original payment method used during purchase.
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Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
How to Request a Return or Refund
To initiate a return or refund request, please contact us within 3 days of delivery with the following information:
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Order Number
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Customer Name
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Contact Number
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Clear description of the issue
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Photos of the product (if applicable)
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Mandatory unboxing video (for damaged, missing, leaking, or incorrect products)
You can reach us through:
Email: info@udairang.com
Phone / WhatsApp: +91 73759 17111
Order Cancellation Policy
You may cancel your order under the following conditions:
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Orders can be cancelled only before they are dispatched from our warehouse.
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Once the order has been shipped, cancellation is not possible.
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To request cancellation, please contact our customer support as soon as possible.
If your cancellation request is approved before dispatch, the full amount paid will be refunded to your original payment method.
Cancellation by UDAIRANG
UDAIRANG reserves the right to cancel any order in situations including, but not limited to:
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Product is out of stock.
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Pricing or technical errors.
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Suspected fraudulent transactions.
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Incomplete or incorrect customer information.
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Payment verification failure.
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Unforeseen operational issues.
If payment has already been received, a full refund will be issued to the original payment method.
Non-Returnable Circumstances
Refunds or replacements will not be provided if:
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The product has been intentionally damaged after delivery.
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The fragrance preference does not match personal expectations.
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The customer changes their mind after opening or using the product.
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Minor packaging variations or slight colour differences occur due to photography or screen settings.
Contact Us
For any questions regarding cancellations, returns, replacements, or refunds, please contact us:
UDAIRANG
Website: https://udairang.com/
Email: info@udairang.com
Phone / WhatsApp: +91 73759 17111
Address:
Shop No. B-32B, Vinayak Complex,
B Block, Panchsheel Nagar,
Ajmer, Rajasthan – 305001, India
By placing an order on https://udairang.com/, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.